Customer Service Consulting
In today’s world, where quality and price are no longer the key differentiator between you and your competitors we help businesses grow through providing exceptional levels of service to their customers. Successful businesses know that a well planned customer engagement policy means that they are likely to be outperforming 80% of their competitors driving growth and profits. These companies make customer service a management priority, recruiting the right people and rewarding service. For return on investment customer service is one of, if not the most reliable way to improve your growth.
Our approach combines research, consultancy, training and measurement to help you develop customer service strategies that exceed your customers’ expectations.
We believe that all your staff are customer facing, not just those answering the phones. As businesses everything your employees do impacts your customers in one way or another. Therefore we offer coaching, and training for not only front line staff, but wherever the customer touches your organisation. We also coach Managers, and Team leaders to help them grow into their roles and help them with their professional development. We focus on delivering measurable results, with takeaway goals for your staff so they continue to develop long after the coaching is complete, and we can follow that up for you as well if you wish.
Your information technology infrastructure should be one of the most powerful tools within your business. Services & People can offer training on Microsoft and other applications. We can also work with you to ensure your current infrastructure meets your requirements now and into the future. Services in this area include data recovery, business continuity planning, maintenance, and exploring new ways to use your infrastructure to promote and drive your business. We can even set-up your document templates and newsletters if you wish.
Don’t forget we can also assist you with other customer and employee requirements such as mediation, recruitment, redundancy, revenue growth through your service team etc.
We would be delighted to discuss any customer service or employee engagement queries you may have, our first priority is to see where we can help you.